If you wish to return products for any reason you may send them back to us postmarked within 7 days from the invoice date. There is a 15% restocking fee on orders greater than $200.00.
You have up to 7 days from the invoice date to return merchandise.
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. Please include a short explanation as to the reason for your return.
Returns may be shipped through Canada Post to the following address: Midtown Herbs, P.O. Box 54084, Lawrence Plaza P.O., Toronto, Ontario, M6A 3B7
If you have any additional questions or concerns please contact us at (647) 872-0734 or you may e-mail us at firstname.lastname@example.org
All shipping charges become the sole responsibility of the customer, unless it is the error of Canada Herbs Online and Companies. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable unless there was a mistake.
We are not able to honor requests for product exchanges and store credits.
Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
We do not accept returns on products that have been mixed or blended together with other ingredients. This contaminates the raw product(s) leaving us unable to assess them in the original condition in which they were received. If you are purchasing bulk ingredients in order to create formulations, please inspect raw materials carefully before combining. We do not accept returns of opened essential oils or any of our products. The tamper evident safety seal must remain unbroken and items such as herbs and spices must be sealed in their original packaging in order to qualify for a return.
Discrepancies and Shortages
If your order is received with any notable shortcomings, please contact us at (647)872-0734. We make the best effort to search our resources to provide you with the best quality products available on the market. Periodically we are out of stock on some items. If an order has a shortcoming, it will be on back-order and the customer duly notified. We ship back-orders at no further expense to the customer. All discrepancies, shortages or requests for returns must be made within 10 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 10 days of the invoice date.
All rates are calculated on our site using Canada Post. If you have any questions about your order please contact us at (647)872-0734.
Processing an order can take between 2 to 3 business days. We use CanadaPost to ship internationally. However, we are not responsible for any lost or seized item by the custom of the country we are shipping to. So please, be sure the product you are buying is not restricted in your country.