Privacy Policy

This Policy explains how we collect, use and disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy. We are not responsible for the content or privacy practices on any web site not operated by Canada Herbs Online and Companies.

  INFORMATION COLLECTION AND USE

 1. Information Collection:

We collect information from you to:
• Improve Site usability and avoid having to re-enter information
• Find information, products, and sales
• Create content and develop products most relevant to you
• Alert you to new information, products, and services that we offer

(a) Registration and Ordering:

Before using certain parts of any Site or ordering products, you may need to complete an online registration form. During registration, you may be prompted to provide to us certain personal information, like your name, address, phone number, email address, and credit card number. This personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. 

 (b) Email Addresses: 

 You may need to enter your email address:

 i.) To notify you of new products and sales/promotions via email newsletters and special offers; or to sign up for the online catalogs/offers. You may completely remove your name from this by unsubscribing at anytime.

ii.) For us to notify sales and to award prizes.

 (c) Cookies and Other Technology:

Like many websites, the Site employs cookies to increase the speed and usability of the Site, recognize you and your access privileges, and track your Site usage. Our cookies are not “spyware” or other tracking implants. The Canada Herbs Online website and the technologies used to transmit your order are double protected through stronghold security systems and they are verified through third party certification. When you place an order online with Canada Herbs Online and Companies, the connection that transmits your data is secure through SSL encryption technology.


2. Use and Disclosure:

(a) Internal: We may use your personal information to improve customer service and provide relevant products to you. We may also use this to improve our own marketing efforts.

(b) With you: We may use your information to communicate with you and your orders. We may use your email address to notify you of new products via email newsletters. We always permit you to unsubscribe or opt out of future emails.

 (c) External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal or financial information to anyone other than to affiliates under our control, or for one of the following reasons: 

 i.) Like most catalog and Internet retailers, we sometimes use other resources to perform specific functions on our behalf like shipping, handling and other outsourced services (such as Canada Post ).

ii.) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.

iii.) We may disclose such information in response to requests from law enforcement officials conducting investigations or if there is a risk of fraud.

SECURITY:

This Site incorporates Secure Sockets Layer (“SSL”) for all financial transactions going through the Site for security reasons. Access to your personal information is restricted to employees or contractors who need to perform a specific job and are granted access to your personal information.

OPT OUT/CORRECTIONS:

Upon your request, we can (a) correct your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent future purchases from that account. You can make these requests through the contact us section of the website or email us at canadaherbsonline@gmail.com or you can call us at (647)-872-0734. Please do not email your credit-card number or other sensitive information.

OFFLINE INFORMATION:


We may collect information offline, where we will try to protect the privacy of your personal information. Such mechanisms may involve calling us to place an order or to ask questions through email or chat. When someone calls, we will ask only for the personal information we need in order to place an order or answer a question. 

RELEVANT UPDATES:


If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose.


TERMS:

Thank you for visiting the Canada Herbs Online and Companies website (the "Site"). These Terms of Use constitute a legal agreement between “You” or “you” and Canada Herbs Online and Companies (“Canada Herbs Online”). By using the Site, you agree to be bound by the terms set forth herein and (b) represent and warrant to Canada Herbs Online  that (i) You are at least 18 years of age and have the authority to enter into this Agreement (either on your own behalf or by having a parent or legal guardian agree to the terms set forth herein on your behalf), (ii) this Agreement is binding and enforceable against You, (iii) to the extent an individual is accepting this Agreement on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity, and (iv) You have read and understand Canada Herbs Online and Companies Privacy Policy, the terms of which are posted at the Website and incorporated herein by reference (the "Privacy Policy"), and agree to abide by the Privacy Policy. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Any such modifications shall become effective immediately upon being posted on the Site. Your continued use of the Site after amendments are posted constitutes an acknowledgement and acceptance of this Agreement and its modifications. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Site. Your continued access or use of the Site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes.

 1. Disclaimer of Warranties

The site is provided Canada Herbs Online and Companies on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, neither Canada Herbs Online, nor our affiliates, officers, directors, employees, agents, vendors, or the like, make any representations or warranties of any kind, express or implied, regarding the use or the results of this Site in terms of its correctness, accuracy, reliability, or otherwise Canada Herbs Online and Companies shall have no liability for any interruptions in the use of this Site. Canada Herbs Online and Companies disclaims all warranties with regard to the information provided, including the implied warranties of me for a particular purpose and non-infringement. You acknowledge, by your use of this Site, that your use of this Site is at your sole risk, that you assume full responsibility for any and all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Site, and that Canada Herbs Online and Companies shall not be liable for any damages of any kind related to your use of this Site.

All information contained on the Site, including information relating to medical and health conditions, products, and treatments, is for informational purposes only. It is often summarized or presented in aggregate form. It is not meant to be a substitute for the advice provided by your own physician or other medical professionals or any information contained on or in any product packaging or labels. Canada Herbs Online and Companies are not responsible for any statements or claims that various manufacturers make about their products and cannot be held responsible for typographical errors or product formulation changes.

THE INFORMATION CONTAINED ON THIS SITE SHOULD NOT BE USED FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY CONSULT ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCTS ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT PURCHASED ON THIS SITE. YOU SHOULD ALWAYS CONSULT YOUR OWN PHYSICIAN AND MEDICAL ADVISORS. INFORMATION AND STATEMENTS REGARDING DIETARY SUPPLEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR ILLNESS.

While it is Canada Herbs Online and Companies objective to make the Site accessible at all times, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. In addition, various portions of the Site may operate slowly from time to time. You understand and acknowledge that due to circumstances both within and outside of the control of Canada Herbs Online and Companies, access to the Site may be interrupted, suspended or terminated from time to time. In particular, and not in limitation of the foregoing, Canada Herbs Online and Companies shall not be liable in any way for any delay in responding to an inquiry or question forwarded by You or the effects any delay or unavailability may have on You.

YOU AGREE THAT CANADA HERBS ONLINE AND COMPANIES SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM ANY SUCH INTERRUPTION, SUSPENSION OR TERMINATION OF THE SITE AND THAT YOU SHALL PUT IN PLACE CONTINGENCY PLANS TO ACCOUNT FOR SUCH PERIODIC INTERRUPTIONS OR SUSPENSIONS OF THE SITE.

 2. Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL CANADA HERBS ONLINE AND COMPANIES OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DISTRIBUTION OF THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEB SITE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF CANADA HERBS ONLINE AND COMPANIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

Canada Herbs Online and Companies do not exert any control over any merchants, retailers, commercial ventures or other third parties, and as such is not liable or responsible for any actions taken or omitted to be taken by any such third party.

 3. Links to Third-Party Sites

Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage you to review said privacy policies of third-parties’ sites.

 4. Inaccuracy Disclaimer

From time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Canada Herbs Online and Companies reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

 5. Disclaimer Regarding Accuracy of Vendor Information

Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While Canada Herbs Online and Companies make every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website.

Canada Herbs Online and Companies makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.

 6. Governing Jurisdiction of the Courts of the Province of Ontario

Our website is operated and provided in the Province of Ontario. As such, we are subject to the laws of the Province of Ontario, and such laws will govern this Terms of Use, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal, or available for use in other locations. Accordingly, if you choose to access our site, you agree to do so subject to the internal laws of the Province of Ontario.

 7. Compliance with Laws

You assume all knowledge of applicable law and are responsible for compliance with any such laws. You may not use the Site in any way that violates applicable state, federal, or international laws, regulations, or other government requirements. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, provincial, state, national, or international law or regulation.

 8. Copyright and Trademark Information

All Web site content, including design, text, graphics, interfaces, the selection and arrangement thereof, and all software is Copyright © 2012,Canada Herbs Online and Companies, ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Canada Herbs Online and Companies or using this Web site as a shopping resource. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Canada Herbs Online and Companies, is strictly prohibited. All material and information presented on the Site is intended to be used for educational purposes only.

The statements made about products have NOT been evaluated by the Food and Drug Administration and they are not intended to diagnose, treat, cure, or prevent any condition or disease. Please consult with your own physician or health care practitioner regarding the suggestions and recommendations made on the Site.

All other trademarks displayed on the Site are the trademarks of their respective owners, and constitute neither an endorsement nor a recommendation of those Vendors. In addition, such use of trademarks or links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with Canada Herbs Online and Companies.

 9. Other Terms

(a) You agree to abide by all restrictions displayed on the Site, as and when they are updated from time to time, including, without limitation, the terms in this Section 9. Canada Herbs Online and Companies reserves the right to remove any content you post to the Site, block the sending of any inquiry or other content Canada Herbs Online and Companies deems inappropriate in its sole discretion, and may terminate all access to the Site at any time in its sole discretion for any or no reason. While Canada Herbs Online and Companies reserves the right to monitor all postings and/or content posted at the Site, it has no obligation to do so.

 (b) Permitted Uses

You may use the Site only in good faith for the purposes described herein. You may download and print out portions of the content from the Website for non-commercial purposes provided that you follow the rules in this Agreement. You may not use the Site, or any business listings, contract information or other content, to promote another business or commercial venture.

 (c) Distribution 

Except as expressly permitted under other provisions of this Agreement, You may not modify, reproduce, duplicate, copy, photocopy, print, republish, display, translate, transmit, distribute, sell, resell, rent, lease, loan, exploit, reduce to any electronic medium or machine-readable form, or otherwise make available in any form or by any means all or any portion of the Website, the content or any information or materials retrieved from either of them, including, without limitation, graphics and logos, in whole or in part, for any purpose.

 (d) Derivative Works

You may not create compilations or derivative works of the Site, the Site or any other materials from the Site.

 (e) Proprietary Notices

You may not remove, change or obscure and you must retain on all copies of the content you download any copyright notice or other proprietary notice, Privacy Policy, legal disclosures or terms of use contained in the content or on the Website.

 (f) Infringement

You may not use the Site, the Site content or any other materials from the Site in any manner that may infringe upon any copyright or other intellectual property right, proprietary right, or property right of Canada Herbs Online and Companies or any third party.

 (g) Information Distribution

You may not use the Site or any communications service, chat room, message board, blog, forum, newsgroup, or other interactive service that may be available to You on or through the Site to transmit, upload, post, distribute or facilitate distribution of, or otherwise make available any information or content, including text, communications, software, images, sounds, data or other information, that:
  • is false;
  • contains explicit or graphic descriptions or accounts of sexual acts, including, without limitation, sexual language of a violent or threatening nature directed at another individual or group of individuals;
  • includes any inside information and/or proprietary or confidential information learned or disclosed under nondisclosure agreements;
  • You are restricted from using under any law;
  • infringes upon the intellectual property rights of any third party; or
  • contains software viruses or any other computer code, files or programs that are designed or intended to disrupt, damage, or limit the functions of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any other party.
 (h) Other Prohibited Uses

You may not use the Site for any purpose that:
  • is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy  or otherwise violates Canada Herbs Online and Companies rules or policies;
  • victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability, or any other classification protected by law;
  • invades any person's or entity's privacy or other rights;
  • constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
  • misidentifies You or impersonates any person or entity, including, without limitation, any employee or representative of Canada Herbs Online and Companies, or falsely states, implies, or otherwise misrepresents Your affiliation with a person or entity by, for example, pretending to be someone other than You or pretending to represent a company or organization that You are not affiliated with or authorized to represent; or
  • Could otherwise reasonably be deemed or viewed to be unethical, illegal or offensive.
 (i ) Others' Personal Information

You may not knowingly solicit or collect personal information from a child 12 years old or younger without appropriate prior verifiable parental consent.

 (j) Harm to Minors

You may not take any action on the Site or use the Site content to harm minors in any way.

 (k) Solicitation 

You may not use the Site or any Site content in a manner that violates any provincial or federal law regulating commercial e-mail, facsimile transmissions or telephone solicitations.

 (l) The Site and the Site content may contain and/or provide access to content provided by third parties, including, without limitation, information, dialogue, opinions, stories, advice, statistical data, text, software, music, sound, photographs, graphics, video, messages, and other materials, whether publicly or privately posted to or e-mailed or otherwise transmitted through the Site ("Third Party Content") that may include content You find to be offensive, indecent or objectionable. The third party from whom or which any such Third Party Content originates is solely responsible for it and Canada Herbs Online and Companies assumes no responsibility to verify, has no control or influence over, makes no representations regarding, and does not guarantee the accuracy, integrity or quality of any Third Party Content. Accordingly, Canada Herbs Online and Companies has no liability of any kind to You or any other person relating to any Third Party Content, including, without limitation, mistake, misstatement of law, omission, falsehood, defamation, obscenity, pornography, profanity, opinion, representation and any other content contained in the Third Party Content or for any loss or damage of any kind incurred as a result of the use of any Third Party Content. Statements of opinion and commentary in Third Party Content are those of the third party and, unless Canada Herbs Online and Companies expressly states in writing to the contrary, Canada Herbs Online and Companies neither endorses nor adopts as its belief any such statements.
 
Canada Herbs Online and Companies may provide information in articles Canada Herbs Online and Companies posts or links to through the Website only for educational and general informational purposes and not as professional advice. Canada Herbs Online and Companies has made no attempt to verify any information contained in any such articles.

 (m) As a convenience to you and other Site visitors, the Site may contain links to websites that are owned and operated by third parties that are not affiliated with Canada Herbs Online and Companies. When you uses these links, You will leave the Site and Canada Herbs Online and Companies will have no ability to protect Your interests. You visits linked websites at your own risk and it is Your responsibility to take any protective measures to guard against viruses and other destructive elements. Canada Herbs Online and Companies is not responsible for and, unless it expressly states otherwise in writing, makes no warranty or representation regarding and does not endorse any linked website or any service, product or information provided on or through the linked website.

 (n) If any provision of this Terms of Use Agreement shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that this Terms of Use Agreement and any other agreements referenced herein may be assigned by Canada Herbs Online and Companies, in our sole discretion, to a third party in the event of a merger or acquisition. You agree that, by accepting this Terms of Use Agreement, you are consenting to the use and disclosure of your personally identifiable information and other practices described in our Privacy Policy.




Anti-Fraud:

We are a family run business that has built up an honest reputation since 2011. We value and respect our customers and we attempt to provide exceptional customer service.  We are grateful to have many satisfied customers whom we appreciate and we offer loyalty discounts to our repeat and regular customers. We also understand that sometimes there may be an element of human error in processing transactions – we are, after all, human! Unfortunately, there are that 0.5%  of some not-so-nice humans out there that do have malicious intent.

Our fraud percentage is very low, however there are those 0.5%  of internet trolls and scam artists with too much time on their hands that are intent on bashing, intimidating and defrauding small online businesses.  For clarification, this is how we deal with those 0.5%  of scammers:

Any attempt to bully us into giving premature refunds, any type of threats, any type of libel, any type of fraud or payment dispute with PayPal or the credit card used for the transaction for whatever reason will result in a permanent blacklisting here and on sites that we do not control as per our Terms and Conditions. 

The 0.5% of mean people that may attempt to threaten and intimidate us will not be tolerated.  We are honest and we expect our customers to trust us and work with us to resolve any issues. 

Our products are of exceptional quality and our service and information are exceptional as well. Our prices are competitive and we are able to keep them that way because of our 99.5% exceptional customers. In return, we expect our customers to abide by our standard Terms and Conditions that they agreed to when making a purchase from our website as our 99.5% of exceptional and trustworthy customers already do. 

People who like to do charge-backs with PayPal and their credit cards after placing their orders should not be ordering from our website. We have a stellar reputation for many years with PayPal as our payment processor. We have processed many hundreds of transactions via our verified and secured website through PayPal and they are well aware of our business practices and refund policies and procedures. We understand that sometimes product may be ordered in error - just send us a quick email informing us of the error right after placing the order and we shall adjust your order or refund it completely. That is our hassle-free promise to you. We do, however, reserve the right to cancel any orders deemed suspicious and inform PayPal of any suspicious transactions.

We have a very fair return and refund policy.  Under certain circumstances and at our discretion we may waive any applicable restocking fees and / or shipping and handling charges as well. 

We will refund customers when circumstances beyond our control results in their shipment getting lost in the mail. We ship our packages with tracking numbers and insurance.  We therefore require that the customer proceed with a postal claim and wait for the resolution of the postal claim. You can read all about tracking a package on Canada Post's support page here: 
https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving&subcat=maildelivery However, we reserve the right to report and file a mail fraud complaint with the Canada Post (NRI) Fraud reporting: https://www.canadapost.ca/cpo/mc/business/tools/viewnri.jsf

In severe cases or cases mixed with threats of libel and defamation we may file a police report for fraud plus blackmail by threat of committing a crime against us (libel ) with the Royal Canadian Mounted Police (RCMP)http://www.rcmp-grc.gc.ca/scams-fraudes/index-eng.htm and the Canadian Anti-Fraud Centre: http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htmand with the Ontario Government Ministry of Government and Consumer Services (MGCS) fraud and scam reporting: https://www.ontario.ca/page/report-scam-or-fraud


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